Privacy Policy
KS Group Concierge is committed to protecting the privacy and discretion of its clients. This policy explains how we collect, use, and protect personal data when you use our website and concierge services.
Information We Collect
- Name, contact information and communication details.
- Travel preferences and service requests.
- Booking information required for service fulfilment.
- Technical data required for website functionality and security.
Purpose of Processing
Personal information is used to respond to enquiries, coordinate concierge services, manage bookings, and communicate with clients regarding requested services.
Confidential Client Handling
We apply strict confidentiality standards. Personal information is shared only with trusted service providers when necessary to deliver the requested service, or where required by law.
Legal Bases (GDPR)
- Contract / pre-contract steps: to provide requested services and manage bookings.
- Legitimate interests: service quality, security, fraud prevention, business operations.
- Legal obligation: accounting and regulatory requirements (where applicable).
- Consent: where required (e.g., optional marketing or certain cookies).
International Services
Concierge requests may involve international travel and suppliers. Where necessary, data may be transferred internationally with appropriate safeguards consistent with applicable law.
Your Rights
- Access, correction, deletion, restriction, and portability (where applicable).
- Object to processing based on legitimate interests.
- Withdraw consent at any time (where processing relies on consent).
- Lodge a complaint with your local data protection authority.
To exercise rights, contact: [Insert email]
Data Security
We implement appropriate technical and organisational measures to safeguard client data against unauthorised access, disclosure, or misuse.
Cookies
See our Cookies Policy for details.
Last updated: [Insert date]